Insights First Read

Insights Blog

The CEO Must Take Branding Back

Consider this: There are more than 42 results pages of “branding agencies” on Google – each promising to help marketing managers turn their company into the next legendary brand.

Companies spend billions in marketing and advertising campaigns annually to make sure consumers remember their brands. We admire certain companies and remember great brands because they stand for an ideal that is expressed in every facet of their operation…and in every customer interaction.

So why can we only name a handful of brands that we really admire?

Most brands lack leaders. These leaders don’t have to be geniuses/tyrants who micro-manage every nuance of a company’s products and communications (although apparently that works, too). What’s important is thoughtfulness and vigilance at the top.

marketingbranding_12

Often, CEOs delegate branding decisions solely to the marketing department without taking an active role, instead tending to financial or operational affairs. In doing so, they risk committing one of the most underreported business blunders of our time. They give their company almost no chance to become the brand that their marketing department promises to their consumers.

A strong brand is established when the product or service, along with every customer experience, exceeds the expectations introduced by marketing and the branding campaign. Brands are embraced by customers when the product development team innovates, and the customer service organization operates as if they invented the brand message. All company staff, from the receptionist to Accounts Receivable and beyond, must embody the brand message presented to the world. A breakdown at any touchpoint can tarnish or even destroy the brand’s image.

This alignment requires a meaningful, top-down strategy and stewardship from the C-level to provide the proper foundations for marketers (and others) to work from. And that’s why it has to begin with the CEO.

Inverting this structure, when branding is owned and managed solely by the marketing department, runs the risk of marketers making brand promises without the commitment or full support of other departments. The CEO, by contrast, has purview to the broadest possible range of business functions and the responsibility to act to ensure alignment.

To achieve this, a CEO must provide the company with the right tools to succeed. Brand development begins in your mission statement and company charter, which define why you are in business. These inform your brand guide, which spells out your brand’s story, voice, personality, promise of value, and the experience of interacting with it. With these foundations in place, your marketing team can make informed decisions about everything from positioning and identity to channel mix, copy, and creative. In addition, these tools serve as guides for the rest of your enterprise, from HR, Customer Service, R&D, and all other areas. The result is a consistent customer experience with your brand, no matter who they interact with.

At Trellist, we have developed a branding methodology which includes our CEO.  With this structure, we established a process that has helped CEOs take back ownership and build the brand their company needs.

If you’d like to talk about your branding efforts and how Trellist can help, feel free to drop us a line, info@trellist.com, and follow us on Twitter @trellist to get daily insights.

About Trellist

Trellist is a professional services firm delivering performance-driven business solutions that are flexible, innovative and optimized to maximize efficiency and return. The firm consults on, and integrates, data with marketing, design, technology and digital services for clients at the global, national and regional level. Trellist utilizes a unique approach to business—from the firm’s employee-shared structure, to how it partners with its clients. 

Wilmington - Corporate HQ

117 N. Market St.
Suite 300
Wilmington, DE 19801

302.778.1300

Philadelphia - Navy Yard

4747 S. Broad St. Bldg. 101
Suite 233
Philadelphia, PA 19112

267.546.0500

West Chester

44 W. Gay St.
Suite 202
West Chester, PA 19380

302.778.1300
ModalConfirm - Thanks for contacting Trellist! We will get back to you soon. Loading animation

WE'RE READY TO LISTEN

Let us know what challenges your business is facing, and we can discuss solutions to help you reach your goals. Fill out the form below to start the conversation.

To see career opportunities, apply for a job, or submit your resume, visit our Careers section.

Required


The Captcha needs to be completed successfully

THANK YOU FOR YOUR INTEREST AND FILLING OUT OUR FORM!

Your information has been processed and will be reviewed by a Trellist Associate.