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Marketing Account Manager

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The Marketing Account Manager develops long-term relationships with clients and connects with key stakeholders and business executives. The Account Manager is someone who can bond with the client daily, carry cross-channel Marketing programs to fruition and assist Project Leads in rolling out client presentations. The AM, in conjunction with the Account Director, is accountable for client satisfaction as the day-to-day consultant for their projects.

Candidate Requirements

  • Act as day-to-day contact and consultant for junior to mid-level client contacts, with a focus on identifying opportunities and ideas for cross-capability teams to propose new solutions for clients and build long-term relationships
  • Maintain a deep knowledge of client’s business, brand, economics, customer insights, marketing strategy/channels, and competitive analysis
  •  Act as an intermediary, communicating for the customer and the agency and working with PM counterparts to ensure both parties are satisfied
  • Provide regular detailed progress reports and lead client and internal status meetings
  • Provide superior customer service utilizing a variety of tasks and tools, including email, phone, and online presentations, in-person meetings or video chat
  • Deliver timely and successful solutions according to customer needs
  •  Assist in brainstorming marketing and creative strategies, test-and-learn plans, offer strategies, and channel and site strategies
  • Understand and articulate overall program strategy, objectives, measurement strategy, and relevant results for programs
  • Create short decks for client proposals and presentations with guidance and support from Account Director, Project Leads, and PALs
  •  Develop project briefs to ensure client and internal team alignment prior to kickoff
  • Consolidate client feedback and lead discussion with internal team members
  • Set clear expectations for tasks and deliverables, working with the Project Manager to communicate clearly to the agency team and providing proper materials/documentation when necessary
  • Identify and monitor potential financial issues related to the project and escalate appropriately
  • Collaborate with Account Director, Product and Services Leaders and Project Leads to develop accurate and informed scopes of work on small to medium-sized projects

Candidate must be familiar and capable in several of the following areas: 

  • Has exceptional client service skills, with an ability to partner with and influence junior to mid-level clients
  • Flawless presentation skills, from conception of a story or pitch to delivery in boardrooms
  • Experience delivering large scale integrated campaigns across all channels
  • Ability to collaborate with strategists, consultants, creatives, and technologists, and ability to seamlessly integrate and draw from diverse skill sets
  • Inventive and entrepreneurial spirit, with the ability to grow key client relationships
  • Ability to independently lead and make decisions that balance the needs of the client with internal goals and teams
  • 5-7 years of experience in marketing account management or similar roles

Candidate Nice-to-Have Qualities (but not limited to): 

  • Experience leading both B2B and B2C multi-channel marketing campaigns
  • Bachelor’s Degree in Communications, Marketing or a related field  
  • Experience in the manufacturing, financial and/or healthcare industries
  • Digital marketing strategy experience
  • Project management experience 

Working with Trellist 

Trellist is not a traditional creative, marketing or technology agency; we're a professional services firm. As colleagues, we work together in a dynamic environment across several locations, including remote offices, to elevate each other and deliver immense value as partners to our clients.  

When you work with Trellist, you’re part of a culture of hard-working individuals who collaborate and innovate. Trellistees enjoy diversity in clients and projects, while growing, challenging and learning alongside other Trellistees. 

All Trellistees are expected to be: 

 

  • Entrepreneurial; thriving in a self-managed environment  
  • Collaborative; believing better solutions come from teamwork  
  • Analytical; breaking down complex problems into manageable components 
  • Conceptual; thinking at an abstract level and applying insights 
  • Down-to-earth; knowing how and when to roll up your sleeves
  • Broad; applying experience to provide solutions across clients and industries for a given  area 
  • Business-aware; identifying and pursuing opportunities  
  • Communicative; listening actively to new or contrary ideas and clearly articulating objectives and goals 

Why Invest in Trellist: 

  • We challenge ourselves to find interesting work and projects 
  • We’ve created a work home for ourselves and employees 
  • We aim to build wealth for all who invest in the company 
  • We advocate for continuous learning 
  • We balance independence with collaboration 
  • We encourage fulfilling career-pathing opportunities 
  • We allow for flexible hours 
  • We offer a variety of employment statuses and office locations, including remote 

 

Location: Remote
Salary: DOE
Job Type: Marketing
Experience: 8+ Years
Employment Type: Full Time

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About Trellist

Trellist is a professional services firm delivering performance-driven business solutions that are flexible, innovative and optimized to maximize efficiency and return. The firm consults on, and integrates, data with marketing, design, technology and digital services for clients at the global, national and regional level. Trellist utilizes a unique approach to business—from the firm’s employee-shared structure, to how it partners with its clients. 

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