Careers

Customer Service Representative (Part-Time)

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Trellist is seeking a highly motivated individual for our Part-Time/On Call Customer Service Representative position in our company's rapidly growing Ventures and emerging services division, that primarily serves the Automotive and Motorsports industry! 

Whether you are an automotive enthusiast, passionate about cutting-edge technology, thrive by working with a team of highly motivated people, or all the above, this is a great opportunity for you.

The job consists of both on-call and part-time assignments, is compensated via hourly rates and offers a ‘work-home’ environment for individuals who share the vision and traits we desire!

WHO WE ARE

Andy Lally ALIVE is an automotive and motorsports focused marketing and technology company, fueled—and partially owned by—Trellist Marketing and Technology. The team at ALIVE prides ourselves on our ability to provide an ecosystem of industry-specific digital platforms, solutions, and services for automotive tracks, schools, clubs, and others running events, those looking to buy and sell niche vehicles, and organizations, individuals and enthusiasts interested in or looking to expand their brand in automotive and motorsports.

WHO WE SEEK

This is a great opportunity for the automotive enthusiast who is looking to get their foot in the door with a growing industry leader! According to our clients and customers, we are the Gold Standard for customer service in the automotive and motorsports arena and we are rapidly growing in the industry, and beyond.

The individual we seek will be highly organized and have the ability to handle inbound and outbound emails and calls to customers surrounding our multiple technology products. Additionally, you will be responsible for establishing, building and maintaining positive and collaborative relationships amongst the team. This is considered a part-time, on-call position at times and at others you will be multi-tasking the customer support desk while completing operational work to help the team build success. It is anticipated you will be working 10-20 hours per week.

RESPONSIBILITIES:

• Processing incoming Customer Service inquiries within our standardized response times
• Intermittent monitoring Help Desk throughout entire scheduled shift to ensure timely answers to inquiries
  • Actively analyzing inquiries and answering tickets will be paid at a standard hourly rate, while on-call monitoring and being available will be paid at a partial rate
  • Operational assignments noted below will be available at times during those on-call periods at the standard hourly rate
• Content edits to client account information on varying tech platforms
• Processing refunds, credits and discounts as appropriate
• Back-end operational work on client accounts including event creation, and other work, as needed
• Analyzing and communicating bug reports in a timely manner

SKILLS AND REQUIREMENTS: 

• Prior experience with all Microsoft products but especially Teams, Outlook, Word and Excel and the ability to learn specialized systems
• Strong communication skills both verbal and written
• Ability to easily transition between multiple tasks
• Responsible for exhibiting high level of professionalism and represent the values of the company and turn customer detractors into promoters
• Provide necessary feedback, training needs analysis and suggestions to improve customer service cycle through collaboration with teammates
• Excellent critical thinking skills and the ability to dissect a problem
• Provide a positive, empathetic, and professional attitude toward customers/peers
• Applicable experience in lieu of degree
• Experience in a customer service or customer-facing environment
• Highly organized and detail oriented
• Willingness to work a variety of hours, primarily on-call in the evenings during weekdays. Hours can include until 1am ET, and weekends between 7am and 1am ET, as business needs dictate
• Ability to learn and apply critical thinking to multiple tech platforms
• Work independently
• Challenge self and others to think critically
• Is confident in skills but humble in attitude

WORKING WITH TRELLIST

Trellist is not a traditional creative, marketing or technology agency; we're a professional services firm with a ventures and emerging business division. As colleagues, we work together in a dynamic environment across several locations, and full or part-time remote, to elevate each other and deliver immense value as partners to our clients.

When you work with Trellist, you're part of a culture of hard-working individuals who make up great teams. Trellistees enjoy diversity in clients and projects, while growing, challenging, and learning alongside other Trellistees.

ALL TRELLISTEES ARE EXPECTED TO BE:

• Entrepreneurial; thriving in a self-managed environment
• Collaborative; believing better solutions come from teamwork
• Analytical; breaking down complex problems into manageable components
• Conceptual; thinking at an abstract level and applying insights
• Down-to-earth; knowing how and when to roll up your sleeves
• Business-aware; identifying and pursuing opportunities
• Broad; applying experience to provide solutions across clients and industries for a given area
• Communicative; listening actively to new or contrary ideas and clearly articulating objectives and goal

WHY INVEST IN TRELLIST:

• We challenge ourselves to find interesting work and projects
• We've created a work home for ourselves and employees
• We aim to build wealth for all who invest in the company
• We advocate for continuous learning
• We balance independence with collaboration
• We encourage fulfilling career-pathing opportunities
• We allow for flexible hours
• We offer a variety of employment statuses and office locations, including remote

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