Careers

Customer Service Representative (Full-Time)

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Trellist is seeking a highly motivated individual for our Full Time Customer Service Representative position in our company's rapidly growing Ventures and emerging services division, that primarily serves the Automotive and Motorsports industry! 

Whether you are an automotive enthusiast, passionate about cutting-edge technology, thrive by working with a team of highly motivated people, or all of the above, this is a great opportunity for you.

The job consists of full-time assignments, is compensated via hourly rates and commission, and offers a ‘work-home’ environment for individuals who share the vision and traits we desire!

WHO WE ARE

Andy Lally ALIVE is an automotive and motorsports focused marketing and technology company, fueled—and partially owned by—Trellist Marketing and Technology. The team at ALIVE prides ourselves on our ability to provide an ecosystem of industry-specific digital platforms, solutions, and services for automotive tracks, schools, clubs and others running events, those looking to buy and sell niche vehicles, and organizations, individuals and enthusiasts interested in or looking to expand their brand in automotive and motorsports.

WHO WE SEEK

This is a great opportunity for the automotive enthusiast who is looking to get their foot in the door with a growing industry leader! According to our clients and customers, we are the Gold Standard for customer service in the automotive and motorsports arena and we are rapidly growing!

The individual we seek will be highly organized and have the ability to handle inbound and outbound emails and calls to customers surrounding our multiple technology products. Additionally, you will be responsible for establishing, building and maintaining positive and collaborative relationships amongst the team. This is considered a full-time position which consists of multi-tasking the customer support desk while completing operational work and sales support calls to help the team build success.

RESPONSIBILITIES:

• Processing incoming Customer Service inquires within our standardized response times
• Intermittent monitoring of Help Desk throughout entire scheduled shift to ensure timely answers to inquiries
  • Actively analyzing inquiries and answering tickets will be paid at a standard rate
  • Operational assignments noted below will also be available at the standard rate
• Content edits to client account information on varying tech platforms
• Processing refunds, credits and discounts as appropriate
• Back-end operational work on client accounts including event creation, scripted lead-generation support calls, and other work, as needed
• Analyzing and communicating bug reports in a timely manner
• Outbound sales support calls to clients and business leads, as needed
  • Commission available for success beyond hourly rate

SKILLS AND REQUIREMENTS: 

• Prior experience with all Microsoft products but especially Teams, Outlook, Word and Excel and the ability to learn specialized systems
• Strong communication skills both verbal and written
• Experience in a customer service or customer-facing environment
• Ability to effectively make outbound warm calls to clients and business leads with the intent to schedule appointments or provide a value proposition to gauge interest
• Excellent critical thinking skills and the ability to dissect a problem
• Provide a positive, empathetic, and professional attitude toward customers/peers
• Responsible for exhibiting high level of professionalism and represent the values of the company and turn customer detractors into promoters
• Provide necessary feedback, training needs analysis and suggestions to improve customer service cycle through collaboration with teammates
• Applicable experience in lieu of degree
• Highly organized and detail oriented
• Willingness to work a variety of hours, primarily in the evenings during weekdays. Hours can be up until 1am ET, and weekends between 7am and 1am ET, as business needs dictate
• Ability to learn and apply critical thinking to multiple tech platforms
• Ability to easily transition between multiple tasks
• Work independently
• Is confident in skills but humble in attitude

WORKING WITH TRELLIST

Trellist is not a traditional creative, marketing or technology agency; we're a professional services firm with a ventures and emerging business division. As colleagues, we work together in a dynamic environment across several locations, and full or part-time remote, to elevate each other and deliver immense value as partners to our clients.

When you work with Trellist, you're part of a culture of hard-working individuals who make up great teams. Trellistees enjoy diversity in clients and projects, while growing, challenging, and learning alongside other Trellistees.

ALL TRELLISTEES ARE EXPECTED TO BE:

• Entrepreneurial; thriving in a self-managed environment
• Collaborative; believing better solutions come from teamwork
• Analytical; breaking down complex problems into manageable components
• Conceptual; thinking at an abstract level and applying insights
• Down-to-earth; knowing how and when to roll up your sleeves
• Business-aware; identifying and pursuing opportunities
• Broad; applying experience to provide solutions across clients and industries for a given area
• Communicative; listening actively to new or contrary ideas and clearly articulating objectives and goal

WHY INVEST IN TRELLIST:

• We challenge ourselves to find interesting work and projects
• We've created a work home for ourselves and employees
• We aim to build wealth for all who invest in the company
• We advocate for continuous learning
• We balance independence with collaboration
• We encourage fulfilling career-pathing opportunities
• We allow for flexible hours
• We offer a variety of employment statuses and office locations, including remote

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