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Careers

Customer Service Representative

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Trellist is seeking a highly motivated individual for our a Customer Service Representative position in our company's growing Business Marketing and Ventures Group.

This is a great opportunity for stay at home parents.

This individual will be highly organized and have the  ability to handle inbound and outgoing calls to customers surrounding our multiple technology products. In addition, you will be responsible for establishing and maintaining positive relationships throughout the team, while working with customers daily. 

Must have skills:

  • Prior experience with software customer service
  • Responsible for exhibiting high level of professionalism and represent the values of the company and turn customer detractors into promoters
  • Provide necessary feedback, training need analysis and suggestions to improve customer service cycle through collaboration
  • Provide a positive, empathetic, and professional attitude toward customers/peers.
  • Applicable experience in lieu of degree
  • Experience in a customer service
  • Highly organized and detailed oriented

Nice to have skills:

  • Tech savvy with customer service knowledge
  • Willingness to work variety of hours, or be on call, etc.
  • Strong communication skills
  • Works independently
  • Challenges self and others to think critically
  • Is confident in skills but humble in attitude

WORKING WITH TRELLIST

Trellist is not a traditional creative, marketing or technology agency; we're a professional services firm. As colleagues, we work together in a dynamic environment across several locations and full or part time remote, to elevate each other and deliver immense value as partners to our clients.

When you work with Trellist, you're part of a culture of hard-working individuals who make up great teams. Trellistees enjoy diversity in clients and projects, while growing, challenging and learning alongside other Trellistees.

ALL TRELLISTEES ARE EXPECTED TO BE:

  • Entrepreneurial; thriving in a self-managed environment
  • Collaborative; believing better solutions come from teamwork
  • Analytical; breaking down complex problems into manageable components
  • Conceptual; thinking at an abstract level and applying insights
  • Down-to-earth; knowing how and when to roll up your sleeves
  • Business-aware; identifying and pursuing opportunities
  • Broad; applying experience to provide solutions across clients and industries for a given area
  • Communicative; listening actively to new or contrary ideas and clearly articulating objectives and goal

WHY INVEST IN TRELLIST:

  • We challenge ourselves to find interesting work and projects
  • We've created a work home for ourselves and employees
  • We aim to build wealth for all who invest in the company
  • We advocate for continuous learning
  • We balance independence with collaboration
  • We encourage fulfilling career-pathing opportunities
  • We allow for flexible hours
  • We offer a variety of employment statuses and office locations, including remote

Location: Remote
Salary: DOE
Job Type: Other
Experience: Entry
Employment Type: Contract

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About Trellist

Trellist is a professional services firm delivering performance-driven business solutions that are flexible, innovative and optimized to maximize efficiency and return. The firm consults on, and integrates, data with marketing, design, technology and digital services for clients at the global, national and regional level. Trellist utilizes a unique approach to business—from the firm's employee-shared structure, to how it partners with its clients. 

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